Looking Like You Don’t Care Is Worse Than Not Caring

Frank and Lisa are busy people. With their travel schedules, they had to set this appointment over two months out. And when it was time to be at the restaurant, Lisa had arrived a few minutes early. Frank was no where to be seen.

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Hypocrisy in Business

Sometimes, people say one thing and do another. Sometimes it happens at work. And when you see it happening, it can make you feel angry, frustrated, or deflated. Is hypocrisy a problem at your organization?

Tags: communication-skills, conflict, corporate-values, ethics, hypocrisy, interpersonal conflict, mind-set, values

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Being Correct vs. Being Right

As a kid growing up I liked some classes more than others. In math there was a “right” answer, and that felt good to me. In history there was often a right answer as well, especially if we had to memorize the date of an important event or the name of a significant figure. But […]

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The Customer Is Not Always Right. But Something Is

If you work in a customer-facing role for about a week, you’ll have determined that the “customer is always right” is absolutely wrong. But if this adage doesn’t make sense, why do we use it? And if it’s incorrect, is there something we should be looking to instead?

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When Unemployment Is Low, Jobs Get Better

One of the most powerful messages you can send to an employer is in the form of your resignation. That’s because an employment relationship isn’t like a friendship. You’re being paid to show up to work every day. Quitting is saying “I’d rather not take your money any more.” And when unemployment is low—like it […]

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Perfectionism vs Incompetence vs Laziness

It seems like there are two reasons things don’t get done. One is perfectionism. This is when someone doesn’t want to declare work complete until it’s just right. Another is that people are genuinely incompetent. They aren’t sure how to do the work and they spend a ton of time running in circles and never […]

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