I recommend that everyone take an afternoon and sit at the counter at your local coffeeshop. It may be a national chain like Starbucks, or a local place. No matter where you visit, a few hours of observing the team at work will change your perspective. You’ll learn quite a bit about customer service, about […]
If I were to be entirely honest, I would say I am a “recovering perfectionist.” Once you have the idea of what it means for something to be flawless, it’s very difficult to accept anything less in the future. However, there is much more value in abandoning the idea of perfect work in favor of […]
All of us struggle with motivation at work. We sometimes find ourselves staring at the clock, checking the latest sports scores, or chatting with co-workers. What does it mean to get bored at work? On the one hand, it’s tempting to blame employee attitude. Of course work isn’t always exciting! That’s why you get paid […]
Want to know one the best ways to kill productivity in your office? No, I’ll cover setting up an office pool in another article. Instead, try sending out an email with an attached document that reads: “Here’s my draft; edits and feedback welcome!” Doing this is like throwing candy into a room full of school […]
I’m always shocked by professionals who don’t carry their calendar with them. You can forget your business cards, your cell phone or even your wallet, but your calendar is the most essential piece of gear that should follow you everywhere you go.
If you ever hear someone reciting a long sequence of numbers or letters over a phone call, it’s a good sign that the message they are sending really should be an email instead. After all, who really wants to hear ” Type H T T P colon forward slash forward slash double-u double-u double-u amazon […]