Lately when I visit offices, I’ve been taking a quick visual inventory of the number of people wearing headphones. What was once a total rarity has taken off in recent years. Partially this is due to the advance in computer and Internet technology. It’s now possible to listen to almost any kind of music through […]
When we are young, our parents teach us how to say “Please” and “Thank you.” They explain how to share our toys and not to interrupt when others are speaking. What happens to courtesy when we reach the workplace? For some, it seems that basic kindness is thrown out the window at work. In some […]
I was at a conference recently of administrative assistants, and one of the panelists talked about how her boss was her “professional spouse.” Not her actual spouse, mind you. Both the executive and the assistant were married to other people, but her point was that (with her words) “as a secretary to an important company […]
If I were to be entirely honest, I would say I am a “recovering perfectionist.” Once you have the idea of what it means for something to be flawless, it’s very difficult to accept anything less in the future. However, there is much more value in abandoning the idea of perfect work in favor of […]
Recently, a friend of mine had a chance to chat with a retired sales executive. This individual had nearly forty years of experience in working with customers and countless millions in successful deals under his belt. The number one take-away for my friend? Write thank you cards!
We live in the Google generation. It is truly wonderful to be able to search for the truth when you’re arguing about trivial facts. However, the accessibility of search can also be our downfall. There are some pieces of information which shouldn’t be found by searching.