Do you feel comfortable talking about Money?

If someone asks a financial question, let’s say, how much money do you have? Would you answer? Would you divert the conversation or just say “I’m sorry but that’s a private matter.”

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What If They Were In The Room?

I have a little game I like to play in professional conversations. I call it “what if they were in the room?” This is something you can do any time you’re discussing a third party, whether it’s a colleague, a candidate, or a customer. It might be a vendor or just someone you know professionally. […]

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Everyone is Overqualified

I don’t even need to look it up to tell you with confidence that pretty much nobody thinks they are overpaid for their job. If you were to survey people, most would say they should be paid more or they are paid enough, and only a tiny handful would disagree. Obviously.

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Hypocrisy in Business

Sometimes, people say one thing and do another. Sometimes it happens at work. And when you see it happening, it can make you feel angry, frustrated, or deflated. Is hypocrisy a problem at your organization?

Tags: communication-skills, conflict, corporate-values, ethics, hypocrisy, interpersonal conflict, mind-set, values

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Confident vs. Knowledgable in the Job Search

Imagine that you were hiring someone to build you a house. It’s a big project. It’s going to to cost a lot of money. If they do it well, you and your family will enjoy the home for years to come. If they do it poorly, it will create all kinds of problems—it might even […]

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The Customer Is Not Always Right. But Something Is

If you work in a customer-facing role for about a week, you’ll have determined that the “customer is always right” is absolutely wrong. But if this adage doesn’t make sense, why do we use it? And if it’s incorrect, is there something we should be looking to instead?

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